Refund policy

We want you to be 100% thrilled with your Hapi Art purchase. If this is not the case for any reason, we’ll do all we can to make it right. 

Fixing incorrect or damaged orders:

If your order did not show up as it should have, we want to fix it. From time to time, the work doesn't receive the same kind of love and care during the shipping process that it does when we create it.

If your art was delivered via our white glove service:

Important: If you choose in-home delivery, please allow the delivery professional to carefully unpack your art and deliver it inside your home to a room of your choice. For your convenience, they will also remove all packing materials. We ask that you closely inspect the art before the white glove service leaves your home. 

In the event of any imperfections or damage incurred during shipping, please do not accept delivery and the driver will return the item back to us so we can get to work at making it right for you. Let us know about the issue within 24 hours of receipt of your item by emailing us at orders@hapiart.com. Please include photos of any damage to the piece.

Hapi Art is not responsible for any damage reported or incurred after the delivery, so be sure to inspect the art carefully upon receipt. 

If your art was delivered via ground shipping (Fedex, UPS, etc):

Let us know about the issue within 48 hours of receipt of your item by emailing us at orders@hapiart.com. Please include photos of any damage to the piece or packaging itself (and be sure to hang on to the packaging). Please include the order number and the problem, and we’ll get to work on it right away.

Returns and exchanges: 

We do accept returns and exchanges on prints, pillows, and poufs. Return process must be initiated within within 5 days of receipt. Items must be returned undamaged & in original packaging. Funds will be credited upon receipt in the form of a merchandise credit.

Hapi Art will supply a return label or schedule a return pickup. Shipping charges will be deducted from merchandise credit. If a return label is provided, items must be shipped back within 2 business days. Please email us at orders@hapiart.com for additional details on initiating a return.

Note: There will be a 30% restocking fee for all returned items. In order to avoid the 30% restocking fee, please let us know within 48 hours of placing your order of any cancellation requests. Cancellations after this will be treated as a return or exchange due to the custom nature of our products.

Due to the custom nature of our original art, commissions, rugs, fabric by the yard, and wallpapers, we are not able to offer returns or exchanges on these items. 

Return Prevention

Since we can’t accept returns on all items, we encourage a bit of planning to make sure you love your order from the start. Our art consulting team is happy to mock-up the art in your space to give you a better feel for how the piece will look in your space. Just email us at hello@hapiart.com to get started.

Sample sizes are also available for our fabrics and wallpaper. We highly recommend ordering samples, especially if you’re unsure or torn between a few different options. We’ll even credit back the cost of a sample for any piece you end up purchasing.

Our team is also available to answer any questions you may have before you buy. Feel free to contact us at any time and we’ll be glad to help!