FAQ

ART

Absolutely! We love hearing from our collectors and are happy to help out in any way we can. Simply send any questions you may have to hello@hapiart.com.

We also offer complimentary art consulting to members of The Collector’s Circle, our rewards program. We can work our magic via email or video chat, without having to be “in” your space. Simply fill out the art consulting request form to work with one of our consultants and get personalized recommendations for your space. (Feel free to share pics of your walls in need and we can even show you what they’ll look like!) 

Not a Collector’s Circle member yet? No worries! You can sign up here.

Most of our items are made to order especially for you. If you’re looking for a specific size of print or finished frame size, just email us at hello@hapiart.com and we'll see what we can do!

Simply put, an original work of art is one-of-a-kind. It was created once, and by the nature of its materials and production method, for example a painting, it can’t be exactly re-made ever again. The mark of the artist’s hand is usually most immediate and apparent in original artworks.

A print is a reproduction of the painting. Though the term “reproduction” may make you think twice about the value or integrity of an artwork, this technical term actually encompasses a vast range of meanings. Quality is so important to us, we use high-quality, archival materials like thick, sturdy paper and UV-resistant ink, which will resist wear over time. The Special and Limited Edition works are created especially on thick acrylic and hand-embellished with cut-glass glitter, giving each work a unique twist that brings it closer to the feel of an original.

RETURNS & exchanges

We do accept returns and exchanges on prints, pillows, and poufs. Return process must be initiated within within 5 days of receipt. Items must be returned undamaged & in original packaging. Funds will be credited upon receipt in the form of a merchandise credit.

Hapi Art will supply a return label or schedule a return pickup. Shipping charges will be deducted from merchandise credit. If a return label is provided, items must be shipped back within 2 business days. Please email us at orders@hapiart.com for additional details on initiating a return.

Note: There will be a 30% restocking fee for all returned items. In order to avoid the 30% restocking fee, please let us know within 48 hours of placing your order of any cancellation requests. Cancellations after this will be treated as a return or exchange due to the custom nature of our products.

Due to the custom nature of our rugs, fabric by the yard, and wallpapers, we are not able to offer returns or exchanges on these items. 

Since we can’t accept returns on all items, we encourage a bit of planning to make sure you love your order from the start. Our art consulting team is happy to mock-up the art in your space to give you a better feel for how the piece will look in your space. Just email us at hello@hapiart.com to get started.

Sample sizes are also available for our fabrics and wallpaper. We highly recommend ordering samples, especially if you’re unsure or torn between a few different options. We’ll even credit back the cost of a sample for any piece you end up purchasing.

Our team is also available to answer any questions you may have before you buy. Feel free to contact us at any time and we’ll be glad to help!

LEAD TIMES & SHIPPING

All of our items are custom made to order and we put a lot of love into making them just right. Below are our standard turnaround times for orders (excluding transit time). We promise it will be worth the wait!

 

STANDARD TURNAROUND TIME

Textiles, Pillows, Poufs: Ship in 2-3 weeks

Framed Prints: Ship in 6-8 weeks

Limited Releases and Original Artwork: Ship in 3-4 weeks

You can expect to receive a tracking number and shipping details as soon as your order is picked up by our carrier.

TEXTILES, PILLOWS, SCULPTURES, SMALL FRAMED ARTWORK AND POUFS

These orders are carefully packaged and will ship with a standard carrier such as UPS, Fedex or USPS. Transit time is additional.


FINE ART DELIVERY (FRAMED PRINTS AND ORIGINAL ARTWORK)

Small framed art: Carefully packaged and ship via a standard carrier (Fedex, UPS or USPS)

All other framed art (about 24x36 and above): Larger sizes are wrapped and shipped via one our White Glove carriers. Please allow 3-4 weeks transit time. The carrier will call you once they are in the area to schedule your delivery and deliver inside your door or home.

 

We have a 100% happiness guarantee, so all items are insured and if anything is damaged in transit, we've got your back and we will take care of making it right.

 

*IMPORTANT DELIVERY UPDATE: Our carriers are experiencing delays due to the challenges of COVID-19 and its impact on the global supply chain and shipping. Please allow 2-4 weeks transit time for your delivery.

 

SCHEDULING YOUR DELIVERY

Once you are notified that the carrier is your area and the art is ready for delivery, we ask that you take receipt of them within 3 business days. Planning to be out of town? No worries, if you have any special requirements, please let Hapi Art know at the time of purchase and we can work with you prior to shipping to ensure a successful delivery. Please also let us know of any other special requirements such as the need for small trucks to navigate narrow roads and driveways, proof of insurance for high rise and condominium buildings, multiple flights of stairs, etc.

 

WHAT TO EXPECT ON DELIVERY DAY

Your art delivery includes delivery inside your home, where experienced white glove professionals will carefully unpack and inspect each item and place it in your room of choice. We ask that you closely inspect your item(s) before our delivery professionals leave your home.

With the exception of the Chicagoland area, the fine art shipping does NOT include installation. Please arrange installation separately with an experienced professional. Hanging - your art comes all of the hardware needed to hang the piece, along with hanging instructions.

An authorized individual must be home during your scheduled delivery window to accept and inspect your items and sign the delivery receipt.

If your order did not show up as it should have, we want to fix it. In the event of any imperfections or damage incurred during shipping, please do not accept delivery and the driver will return the item back to us so we can get to work at making it right for you.

Please send an email to orders@hapiart.com and include photos of any damage to the piece or packaging itself. Include the order number and the problem, and we’ll get to work on it right away.

With our standard shipping option, your art will be packed in a custom wood crate, attached to a palette, and shipped via our freight carrier. Please allow 1-2 weeks for transit time. The carrier will contact you a day in advance to schedule your delivery. Please be advised due to shipping regulations and the size of the crate,*******THIS WILL BE A CURBSIDE DELIVERY********. 

Please be aware that many of our framed artworks are oversize and can be quite heavy, so plan accordingly for delivery and hanging.

Our White Glove shipping service includes delivery inside your home. An experienced delivery professional will carefully unpack your art and deliver it inside your home to a room or your choice. For your convenience, they will also remove all packing materials. We ask that you closely inspect the art before the white glove service leaves your home.

Please allow an additional 2 weeks transit time with this option.

Note: these carriers do not install the artwork.  

FIXING INCORRECT OR DAMAGED ORDERS:

If your order did not show up as it should have, we want to fix it. From time to time, the work doesn't receive the same kind of love and care during the shipping process that it does when we create it. Let us know about the issue within 48 hours of receipt of your item by emailing us at orders@hapiart.com.


If your art was delivered via our white glove service:

If you choose in-home delivery, an experienced delivery professional will carefully unpack your art and deliver it inside your home to a room of your choice. For your convenience, they will also remove all packing materials. We ask that you closely inspect the art before the white glove service leaves your home.

In the event of any imperfections or damage incurred during shipping, please do not accept delivery and the driver will return the item back to us so we can get to work at making it right for you.


If your art was delivered via "contactless" white glove or ground shipping (Fedex, UPS, etc):

Please include photos of any damage to the piece or packaging itself (and be sure to hang on to the packaging). Please include the order number and the problem, and we’ll get to work on it right away.

Ordering from outside the Continental U.S.? We love our global collectors and ship our work all over the world. At this time we are currently only shipping unframed prints. Please reach out to hello@hapiart.com to place an order for an unframed print. We’ll create your order with a shipping estimate.

CARE & MAINTENENCE

Each framed piece comes with a "french cleat." It's attached to the back to show you how it fits. When you’re ready to hang, just remove the tape and use the cleat to hang the piece on the wall. We recommend using long screws and anchors to hang the cleat. 


HANGING STEPS

1. Hold the cleat against the wall, high side facing OUT (so the frame can “hang” over it) and make sure it’s level. 

2. Mark the three holes.

3. Insert the anchors and screw the cleat into the wall. And voila! The frame will fit right on top like a puzzle piece, secure and flush with the wall. 


If you want to see this process before you attempt it, just search “french cleat” on YouTube.

We recommend using Sparkle Glass Cleaner. Do not use anything with ammonia, as it will scratch acrylic. 

Use a very soft rag, like a cloth diaper, to clean with.

If scratches occur, we recommend using NOVUS—this is a great product for acrylic.

Given the nature of our 3D works and the materials we use, this will happen from time to time, especially in transit. The good news is, this is easy to resolve. Each of our custom lucite frames are made to allow for easy access to the works. Simply unscrew each of the screws along the sides of the frame and carefully lift up the cover. See care instructions above to clean and/or gently wipe away any excess glitter. Then return the cover to align with the screw holes and screw each one back in place.

Our linen pillows and poufs are for indoor use only and are created from some of the finest fabric in the industry, imported from Libeco in Belgium. The natural linen fibers will soften over time. We recommend spot cleaning, and dry cleaning only when necessary.

While our lucite-frames provide excellent protection in bathrooms with showers, we recommend our acrylic prints for areas with large amounts of steam. Check out our selection of embellished acrylic prints.

*The linen backing may wrinkle a bit with steam but once temperature returns to normal this usually resolves itself.

OTHER

Kristi has collaborated with a small number of select companies that offer a limited range of her early work. The main difference when purchasing from our studio is that you are getting the highest quality. Kristi carefully selects the best materials and artisans in the creation of your art. To certify this, each piece comes with a Certificate of Authenticity showing that it originates from our studio.

We do! The Hapi Art Trade Program offers exclusive benefits to our friends in the industry. You can register here.

Nothing makes us happier than getting to see the art in our collector’s homes. We’d love to see your space and highlight it on our site and/or social media. Submit your photo here for a chance to be featured!

Kristi made the decision long ago to not discount her work, so you can be assured you’re getting the best price available and not missing out. That said, she does love doting on and surprising her collectors, so we started The Collectors Circle rewards program to do just that. Sign up here and start receiving rewards!

You can find us in the charming town of Libertyville, a northern suburb of Chicago. Yes, please come and visit us...we’d love to see you! We work by appointment only. Contact us to schedule an appointment.

Giving back has always been woven into the fabric of Kristi’s art business. Since the beginning, she has donated to FEED Projects and Feeding America to combat hunger, and now donates 1% of all profits to Feeding America. Food is a fundamental right and a building block for everything else in life. Kristi is passionate about doing her small part to help make a difference, so that kids can grow up and pursue their dreams. With every piece of art sold, together we take a tiny step toward ending food insecurity.