FAQ

ART

Absolutely! We love hearing from our collectors and are happy to help out in any way we can. Simply send any questions you may have to hello@hapiart.com.

We also offer complimentary art consulting to members of The Collector’s Circle, our rewards program. We can work our magic via email or video chat, without having to be “in” your space. Simply fill out the art consulting request form to work with one of our consultants and get personalized recommendations for your space. (Feel free to share pics of your walls in need and we can even show you what they’ll look like!) 

Not a Collector’s Circle member yet? No worries! You can sign up here.

Most of our items are made to order especially for you. If you’re looking for a specific size of print or finished frame size, just email us at hello@hapiart.com and we'll see what we can do!

Simply put, an original work of art is one-of-a-kind. It was created once, and by the nature of its materials and production method, for example a painting, it can’t be exactly re-made ever again. The mark of the artist’s hand is usually most immediate and apparent in original artworks.

A print is a reproduction of the painting. Though the term “reproduction” may make you think twice about the value or integrity of an artwork, this technical term actually encompasses a vast range of meanings. Quality is so important to us, we use high-quality, archival materials like thick, sturdy paper and UV-resistant ink, which will resist wear over time. The Special and Limited Edition works are created especially on thick acrylic and hand-embellished with cut-glass glitter, giving each work a unique twist that brings it closer to the feel of an original.

RETURNS & exchanges

We do accept returns and exchanges on unframed prints, framed prints, pillows and poufs. Simply ship the item(s) back to us in unused and resalable condition within 15 days of receipt for a complimentary exchange, refund or store credit, less the shipping charges. Please email us at orders@hapiart.com for additional details on initiating a return.

 

Ship returns to:

Kristi Kohut Studio
872 S Milwaukee Ave, #63
Libertyville, IL 60048

 

Note: There will be a $15 restocking fee per shipment deducted from your refund when you choose to have your original form of payment credited. If you choose to have to receive a store credit, this fee will not be deducted. 

Due to the custom nature of our rugs, fabric by the yard, and wallpapers, we are not able to offer returns or exchanges on these items.

Since we can’t accept returns on all items, we encourage a bit of planning to make sure you love your order from the start. 

Sample sizes are available on all of our prints, fabrics and wallpaper. We highly recommend ordering samples, especially if you’re unsure or torn between a few different options. We’ll even credit back the cost of a sample for any piece you end up purchasing.

Our team is also available to answer any questions you may have before you buy. Feel free to contact us at any time and we’ll be glad to help!

LEAD TIMES & SHIPPING

All of our items are custom made to order and we put a lot of love into making them just right. Below are our standard turnaround times for orders (excluding transit time). We promise it will be worth the wait!

 

STANDARD TURNAROUND TIME

Textiles, Pillows, Poufs: Ship in 2-3 weeks

Unframed Prints: Ship in 1-2 weeks

Framed Prints and Originals: Ship in 6-8 weeks

UNFRAMED PRINTS, TEXTILES, PILLOWS, SCULPTURES AND POUFS

These orders are carefully packaged and will ship with a standard carrier such as UPS, Fedex or USPS. Transit time is additional.



FRAMED PRINTS AND ORIGINAL ARTWORK

Shipping to the Northeast region:

We spend more than ten careful hours on the framing and packaging alone of a piece this size. Your art will be bubble-wrapped and shipped via our standard carrier. Please allow about 2-3 weeks of transit. Once the carrier is in your area, they’ll call you to schedule a delivery date and will deliver the items to your door. (COVID EXCEPTION - contactless delivery outside of door.)

Optional Upgrade:

Want us to hang the art for you? Select this option at checkout and our carrier will not only deliver the art to you, but will unwrap and hang the art on a wall of your choice. (This applies toward a standard installation that is easily accessible and does not require a ladder for hanging.)

 

Outside of the Northeast region:

We spend more than ten careful hours on the framing and packaging alone of a piece this size. Along with crafting the art to last a lifetime, we custom build a wood crate to ensure it's delivered to you in mint condition, ready to hang.


Outside of the United States:

Ordering from outside the U.S.? No problem! We love our global collectors and ship our work all over the world. Since each case is so different and we don't want to overcharge you, we figure international shipping costs on an order-by-order basis. Just shoot us an email at orders@hapiart.com and we’ll create your order with a shipping estimate. 

With our standard shipping option, your art will be packed in a custom wood crate, attached to a palette, and shipped via our freight carrier. Please allow 1-2 weeks for transit time. The carrier will contact you a day in advance to schedule your delivery. Please be advised due to shipping regulations and the size of the crate,*******THIS WILL BE A CURBSIDE DELIVERY********. 

Please be aware that many of our framed artworks are oversize and can be quite heavy, so plan accordingly for delivery and hanging.

With this upgrade, your crated art will be received by one of our white glove carriers. The carrier will receive, uncrate and inspect the art, and dispose of the crate. They will then reach out to you to schedule your delivery. Please allow an additional 2 weeks transit time with this option. Note: these carriers do not install the artwork.  

From time to time, the work doesn't receive the same kind of love and care during the shipping process that it does when we create it. If your order did not show up as it should have, we want to fix it. Let us know about the issue within 48 hours of receipt of your item by emailing us at orders@hapiart.com. Please include photos of any damage to the piece or packaging itself. Include the order number and the problem, and we’ll get to work on it right away.

CARE & MAINTENENCE

Each framed piece comes with a "french cleat." It's attached to the back to show you how it fits. When you’re ready to hang, just remove the tape and use the cleat to hang the piece on the wall. We recommend using long screws and anchors to hang the cleat. 


HANGING STEPS

1. Hold the cleat against the wall, high side facing OUT (so the frame can “hang” over it) and make sure it’s level. 

2. Mark the three holes.

3. Insert the anchors and screw the cleat into the wall. And voila! The frame will fit right on top like a puzzle piece, secure and flush with the wall. 


If you want to see this process before you attempt it, just search “french cleat” on YouTube.

We recommend using Sparkle Glass Cleaner. Do not use anything with ammonia, as it will scratch acrylic. 

Use a very soft rag, like a cloth diaper, to clean with.

If scratches occur, we recommend using NOVUS—this is a great product for acrylic.

Given the nature of our 3D works and the materials we use, this will happen from time to time, especially in transit. The good news is, this is easy to resolve. Each of our custom lucite frames are made to allow for easy access to the works. Simply unscrew each of the screws along the sides of the frame and carefully lift up the cover. See care instructions above to clean and/or gently wipe away any excess glitter. Then return the cover to align with the screw holes and screw each one back in place.

Our linen pillows and poufs are for indoor use only and are created from some of the finest fabric in the industry, imported from Libeco in Belgium. The natural linen fibers will soften over time. We recommend spot cleaning, and dry cleaning only when necessary.

While our lucite-frames provide excellent protection in bathrooms with showers, we recommend our acrylic prints for areas with large amounts of steam. Check out our selection of embellished acrylic prints.

*The linen backing may wrinkle a bit with steam but once temperature returns to normal this usually resolves itself.

OTHER

Kristi has collaborated with a small number of select companies that offer a limited range of her early work. The main difference when purchasing from our studio is that you are getting the highest quality. Kristi carefully selects the best materials and artisans in the creation of your art. To certify this, each piece comes with a Certificate of Authenticity showing that it originates from our studio.

We do! The Hapi Art Trade Program offers exclusive benefits to our friends in the industry. You can register here.

Nothing makes us happier than getting to see the art in our collector’s homes. We’d love to see your space and highlight it on our site and/or social media. Submit your photo here for a chance to be featured!

Kristi made the decision long ago to not discount her work, so you can be assured you’re getting the best price available and not missing out. That said, she does love doting on and surprising her collectors, so we started The Collectors Circle rewards program to do just that. Sign up here and start receiving rewards!

You can find us in the charming town of Libertyville, a northern suburb of Chicago. Yes, please come and visit us...we’d love to see you! We work by appointment only. Contact us to schedule an appointment.

Giving back has always been woven into the fabric of Kristi’s art business. Since the beginning, she has donated to FEED Projects and Feeding America to combat hunger, and now donates 1% of all profits to Feeding America. Food is a fundamental right and a building block for everything else in life. Kristi is passionate about doing her small part to help make a difference, so that kids can grow up and pursue their dreams. With every piece of art sold, together we take a tiny step toward ending food insecurity.